Shipping & Returns
All compounds ship from Melbourne, Australia as lyophilised powder. No cold-chain shipping is required for standard transit times.
1-3 business days
Tracked express delivery within Australia. Signature on delivery required for all research compound orders.
From $14.95 AUD
3-7 business days
Tracked standard delivery within Australia. Suitable for non-urgent orders where compounds will be stored upon arrival.
From $9.95 AUD
All compounds ship as lyophilised (freeze-dried) powder. This format removes water content, eliminating the primary degradation pathway for peptide compounds.
Store lyophilised compounds below 5°C on arrival for guaranteed quality up to 12 months. No cold-chain shipping required — the freeze-dried format is stable during transit.
Once reconstituted with bacteriostatic or sterile water, refrigerate at 2-8°C. Recommended use within 30 days for optimal quality. Free replacement guarantee on all lyophilised compounds.
Due to the nature of research compounds, returns are accepted only for unopened, sealed products within 14 days of delivery. The product must be in its original packaging with the tamper seal intact.
If your order arrives damaged or does not match the compound listed on the certificate of analysis, contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund at no additional cost.
For COA-related disputes, provide the batch number from your packaging. We will verify against our retained samples and third-party testing records.
To initiate a return or report an issue, email our support team with your order number and a description of the concern.
For research and laboratory purposes only. Not for human use. These statements have not been evaluated by the Therapeutic Goods Administration (TGA). This product is not intended to diagnose, treat, cure, or prevent any disease.
